Online customers love to read reviews before purchasing a product, especially when booking a travel service customers compare such things like
- Reviews and Ratings
with various travel service providers, after comparing all these things they use to book the service
Reviews and Ratings in other words called as trustworthiness. Small business to huge business all company owners struggle a lot to build up their business, but some cheap rate people create fake reviews on a business, by reading this fake reviews genuine customers also feel a bad impression on service/product.
A famous Trip service providing company “Trip Advisor” also suffered from these issues. This company finds a fake reviewer and punish the reviewer in 2014
This happens to all kinds of business, even we Tejas travels also facing this issue, On March 2nd 2016 a reviewer made a fake review. We try to identify the issue, so we analyse our records to find the customer’s detail.
But we didn’t get any information, so we replied in the review in a polite manner and requested the reviewer contact detail, but the reviewer won’t.
We waited for 3 more days and replied that we are going to take action on this fake review and the reviewer.
We are requesting customers, please won’t provide fake reviews it make a bad impression on our service